Terms & Conditions

Introduction and Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the 9tk99 website, mobile platform, applications, and all associated services (collectively, the "Platform"). 9tk99 is an online casino and sports betting service operated for users in Bangladesh and other permitted jurisdictions. These Terms constitute a legally binding agreement between you ("User", "Player", or "you") and 9tk99 ("we", "us", or "our").

We reserve the right to amend, update, or replace these Terms at any time. Changes take effect immediately upon publication on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after any modification constitutes your acceptance of the revised Terms.

Eligibility and Account Registration

To register and use the 9tk99 Platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering, depositing, or placing any wager on this Platform.
• You must be registering voluntarily on your own behalf, and not on behalf of any third party.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by local law.
• You must provide accurate, complete, and current registration information including your full name and valid contact details.
• Each individual may hold only one active account on 9tk99. Duplicate accounts will be suspended without notice and associated funds may be forfeited.

9tk99 reserves the right to request identity verification documents at any stage. Failure to provide requested verification within a reasonable timeframe may result in account suspension or closure. We are committed to responsible KYC practices to protect all users.

Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials. 9tk99 will not be held liable for any losses arising from unauthorized access to your account where you have failed to maintain adequate security. You must:

• Choose a strong, unique password and never disclose it to any third party, including 9tk99 staff.
• Log out of your account after each session, especially on shared or public devices.
• Notify 9tk99 support immediately at [email protected] if you suspect any unauthorized activity on your account.
• Never allow another person to access or use your account under any circumstances.

Deposits, Withdrawals, and Payments

9tk99 supports a range of payment methods suited to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and cryptocurrency assets such as USDT. All financial transactions are conducted in Bangladeshi Taka (৳) or the equivalent in supported digital assets. Minimum and maximum transaction limits apply to all methods and are displayed within the Platform's payment section.

When submitting a withdrawal request, you must ensure that:

• The withdrawal method matches the deposit method used for the most recent funded session, wherever applicable.
• Your account has passed all required KYC verification steps before your first withdrawal is processed.
• Funds deposited must be wagered at least once before a withdrawal request will be processed.
• 9tk99 reserves the right to delay or decline a withdrawal if fraud, money laundering, or suspicious activity is suspected. All such cases will be reviewed by our compliance team.

Prohibited Activities and Fair Use

Users of the 9tk99 Platform are strictly prohibited from engaging in any of the following activities. Violation may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Creating multiple accounts for the purpose of exploiting welcome bonuses, free spins, or promotional offers.
• Using automated software, bots, scripts, or any artificial means to gain an unfair advantage in any game or betting market.
• Colluding with other players, match-fixing, or any form of coordinated fraudulent wagering activity.
• Depositing funds derived from illegal activities, money laundering, or terrorist financing.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the Platform for financial gain. Any winnings obtained through exploitation of errors are considered void and will be reversed.

Bonuses, Promotions, and Wagering Requirements

9tk99 offers various bonus products to eligible players, including welcome bonuses, reload bonuses, free spins, cashback promotions, and seasonal offers tied to events such as Eid, Pohela Boishakh, BPL, and IPL. All bonuses are subject to specific terms which will be communicated at the time of each offer.

Unless explicitly stated otherwise, the following general bonus rules apply to all 9tk99 promotions:

• Bonus funds carry a minimum wagering requirement (rollover) which must be completed before any withdrawal of bonus-derived winnings. Wagering requirements are stated in full on each bonus offer page.
• Bonuses may only be claimed once per household, device, IP address, and payment method, unless otherwise specified.
• 9tk99 reserves the right to modify, suspend, or withdraw any bonus offer at any time and without prior notice.
• Bonus abuse, including but not limited to creating duplicate accounts to claim the same promotion, will result in account termination and forfeiture of all associated bonuses and winnings.

Responsible Gaming

9tk99 is firmly committed to responsible gaming. We believe that gambling should be an enjoyable leisure activity, not a source of financial or personal hardship. We offer the following tools to help players manage their gaming habits:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Session time limits: Receive automatic reminders or cutoffs to help you track time spent on the Platform.
• Self-exclusion: Temporarily or permanently exclude yourself from the Platform. Contact [email protected] to activate this option.
• Reality checks: Opt-in to periodic account summaries showing your net wagering activity over time.

Intellectual Property

All content on the 9tk99 Platform — including but not limited to graphics, text, logos, software, game interfaces, design elements, and promotional materials — is the exclusive intellectual property of 9tk99 or its licensed third-party providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial gaming activity only. Any other use is strictly prohibited, including:

• Reproducing, distributing, or publicly displaying any Platform content without written consent from 9tk99.
• Reverse engineering, decompiling, or extracting the source code of any Platform software.
• Using 9tk99 branding or trademarks in any manner not expressly authorised in writing.
• Creating derivative works based on 9tk99 Platform content without prior authorisation.

Limitation of Liability

To the maximum extent permitted by applicable law, 9tk99 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruption, or any other intangible losses, whether based on warranty, contract, tort, or any other legal theory.

9tk99 does not guarantee uninterrupted, error-free access to the Platform at all times. Scheduled maintenance, unexpected outages, or third-party service failures may periodically affect Platform availability. We will endeavour to provide reasonable advance notice of planned maintenance windows where possible.

Privacy and Data Protection

Your use of the 9tk99 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy. We are committed to protecting your data using industry-standard SSL encryption and secure data handling practices. Key aspects of our data practices include:

• Personal data is collected solely for account management, transaction processing, fraud prevention, and regulatory compliance purposes.
• We do not sell or rent your personal data to unaffiliated third parties for marketing purposes.
• You may request access to, correction of, or deletion of your personal data by contacting our support team at [email protected], subject to applicable legal obligations.

Account Suspension and Termination

9tk99 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud or money laundering, failure to complete KYC verification, abusive behaviour toward Platform staff or other users, or chargebacks initiated against legitimate transactions.

If you wish to voluntarily close your account, please contact our support team at [email protected]. Any remaining real-money balance (excluding uncleared bonuses and bonus-derived funds subject to incomplete wagering requirements) will be returned to you via your registered payment method after completion of any pending verification requirements.

Governing Law and Dispute Resolution

These Terms shall be interpreted and governed in accordance with applicable laws. In the event of any dispute arising out of or in connection with your use of the 9tk99 Platform, we encourage you to first contact our customer support team at [email protected] so that we may attempt to resolve the matter amicably and promptly. We aim to respond to all formal complaints within 5 business days.

If a dispute cannot be resolved through direct negotiation, both parties agree to pursue resolution through binding arbitration before resorting to litigation. The language of arbitration proceedings shall be English. Nothing in this clause shall prevent 9tk99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your 9tk99 account, please contact our support team. We are available 24/7 to assist you. Email: [email protected]. Please allow up to 24 hours for a response during peak periods. For responsible gaming concerns or self-exclusion requests, please mark your message as urgent and our dedicated team will prioritise your case.