Privacy Policy

Introduction

9tk99 ("we", "us", or "our") is committed to protecting the privacy and personal data of all users who access or use our online casino and sports betting platform (the "Platform"). This Privacy Policy describes in detail what personal information we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you have as a data subject. This policy applies to all users who register with, browse, or transact on the 9tk99 Platform, including players located in Bangladesh and other permitted jurisdictions.

This Privacy Policy should be read together with our Terms & Conditions, which also govern your use of the Platform. By creating an account or continuing to use 9tk99, you consent to the data practices described in this policy. We are committed to handling your data responsibly and in compliance with applicable data protection principles.

Information We Collect

When you register, use, or interact with the 9tk99 Platform, we may collect the following categories of personal information:

• Identity data: your full name, date of birth, username, and account credentials required for registration and identity verification (KYC).
• Contact data: email address, phone number, and residential address (city, district, country — Bangladesh Standard Time zone considered).
• Financial data: deposit and withdrawal transaction histories, payment method details (e.g., bKash wallet number, Nagad account, Rocket number, Upay ID, card type), and account balance records.
• Technical data: IP address, device type, browser version, operating system, session duration, pages visited, and other diagnostic data collected automatically when you use the Platform.
• Gaming data: betting history, game preferences, wager amounts, bonus usage, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
• Communications data: records of your correspondence with our support team, including emails, chat transcripts, and complaint or feedback submissions.

How We Use Your Information

9tk99 processes your personal data only for lawful, specific, and legitimate purposes. We use the information we collect for the following purposes:

• Account creation and management: to register your account, verify your identity (KYC), and manage your ongoing relationship with 9tk99.
• Transaction processing: to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, card networks, and cryptocurrency channels.
• Legal and compliance obligations: to fulfil anti-money laundering (AML) requirements, fraud prevention, regulatory reporting, and KYC verification duties.
• Customer support: to respond to your queries, complaints, and service requests in a timely and effective manner.
• Platform improvement and personalisation: to analyse usage patterns, improve our services, tailor game recommendations, and deliver relevant promotional offers where you have opted in to receive them.

Sharing of Personal Data

9tk99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the Platform — such as payment processors (bKash, Nagad), game software providers (Pragmatic Play, Evolution Gaming, Spribe), fraud detection services, and cloud infrastructure partners — are bound by strict data processing agreements.
• Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law or a valid legal order.
• Business transfers: in the event of a merger, acquisition, or asset sale involving 9tk99, user data may be transferred as part of that transaction. You will be notified of any such change via a prominent notice on the Platform.
• With your consent: in any other circumstance not listed above, we will only share your personal data with your explicit, informed consent.

Where personal data is transferred to third-party service providers, we require those parties to implement appropriate security measures and use the data solely for the purposes we have specified.

Cookies and Tracking Technologies

9tk99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage, and deliver a personalised experience. Cookies are small text files stored on your device by your browser when you visit the Platform.

We use the following types of cookies on the Platform:

• Essential cookies: required for the Platform to function correctly, including session management and security features. These cannot be disabled without affecting core functionality.
• Analytics cookies: used to understand how players navigate the Platform, which games are most popular, and where technical issues arise. This data is aggregated and anonymised.
• Preference cookies: store your selected language, display settings, and other personalisation choices so that your preferred experience is restored each session.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data is retained for the duration of your account's existence on the Platform.
• Transaction records and financial data are retained for a minimum of 5 years following the transaction date to comply with financial record-keeping obligations.
• KYC verification documents are retained for the period required by applicable anti-money laundering regulations.
• Communications data (support tickets, emails) is retained for up to 3 years from the date of the last interaction.
• Upon account closure, we may retain anonymised or aggregated data indefinitely for statistical and analytics purposes, as this data cannot be used to identify you personally.

Data Security

9tk99 takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. Our security practices include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 9tk99 servers.
• Encrypted storage of sensitive data including passwords (hashed and salted) and payment information.
• Role-based access controls ensuring that only authorised personnel can access user account data, and only to the extent necessary for their job function.
• Regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses in our Platform infrastructure.
• Staff training on data protection principles and incident response procedures, so that all team members handling personal data do so responsibly and in accordance with this policy.

Your Rights as a Data Subject

Subject to applicable law, you have the following rights regarding your personal data held by 9tk99. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including information on how it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: in certain circumstances (e.g., where data is no longer necessary for its original purpose, or where you withdraw consent), you may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. If you have previously opted in to receive promotional communications from 9tk99, you may withdraw that consent by contacting our support team.

Children and Minors

The 9tk99 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. If you are under 21, you must not register for or use the Platform under any circumstances.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems and close any associated account. Parents or guardians who believe that a minor may have registered on the Platform should contact us immediately at [email protected].

• Age verification at registration: all users must confirm that they are 21 or older during the registration process. 9tk99 reserves the right to request documentary proof of age at any time.
• Parental controls: we encourage parents and guardians to use internet filtering software and parental control tools to prevent minors from accessing gambling platforms.
• Reporting underage access: if you suspect that someone under 21 is using the Platform, report it to us immediately at [email protected] so that we can take appropriate action.

Third-Party Links and Services

The 9tk99 Platform may reference or integrate third-party services, including game providers and payment processing partners. These third parties operate under their own privacy policies, and 9tk99 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you use in connection with your 9tk99 account, including:

• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who may collect limited technical and gameplay data to operate their games and ensure fair play.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who process your transaction data under their own terms and privacy frameworks.
• Analytics and fraud prevention partners who receive anonymised or aggregated usage data to help us improve the Platform and detect suspicious activity.
• Cloud hosting and infrastructure providers who store encrypted Platform data in secure data centres. These providers are contractually prohibited from accessing or using your data for their own purposes.

Changes to This Privacy Policy

9tk99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify you via email or a prominent notice on the Platform.

Your continued use of the 9tk99 Platform following any posted update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].

Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9tk99 handles your personal data, please contact our support team. We aim to acknowledge all data-related enquiries within 2 business days and resolve them fully within 14 business days. For account-related privacy matters, please include your registered username or email address in your correspondence to help us locate your records promptly. Email us at [email protected] — please do not send sensitive documents (such as identity verification files) via unsecured channels.